We respect your privacy and are committed to handling your personal information in accordance with applicable Australian privacy laws.

 

1. Collection of Personal Information

We may collect personal information from you when necessary for transactions, account registration, customer support, delivery, or other legitimate business purposes.

 

The personal information we may collect includes:

a) name;

b) shipping and billing address;

c) email address;

d) phone number;

e) date of birth;

f) gender;

g) payment-related details where necessary to process transactions.

 

You may browse caljrvy.com without providing personal information. If you do not log into an account, you may remain anonymous to us unless you voluntarily provide information.

 

2. Use of Personal Information

We may use your personal information to:

a) process and fulfil your orders;

b) arrange shipping and delivery;

c) provide customer service and after-sales support;

d) communicate order updates;

e) manage your account;

f) process payments and verify transactions;

g) improve our website, products, and services;

h) send marketing or promotional materials where permitted by law or where you have consented.

 

3. Disclosure of Personal Information

We do not sell or trade your personal information to third parties.

 

We may disclose your information to trusted third parties where reasonably necessary to operate our business, including:

a) payment processors;

b) logistics and courier providers;

c) IT and website service providers;

d) professional advisers;

e) legal or regulatory authorities where required by law.

 

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include restricted access controls, secure systems, and encryption technologies such as SSL.

 

5. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

 

6. Access and Correction

You may request access to personal information we hold about you and request corrections where necessary, subject to any legal exceptions.

 

7. Cookies and Website Data

We may use cookies or similar technologies to improve website functionality, understand user behaviour, and enhance your shopping experience.

 

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will become effective when posted on the website.

 

9. Contact and Complaints

If you have questions, requests, or complaints regarding privacy matters, please contact us at service@mail.caljrvy.com.